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Welcome to Quadro Communications

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Accessibility

    Accessibility

    Quadro's Commitment to Accessibility

    Our commitment is to improve the accessibility of our products and services. Because we understand that technology is constantly changing , we regularly interact with the local community to understand the barriers to telecommunications. Quadro Communitcations Co-operative Inc., and the various associations to which we belong, monitor accessibility services in our industry so that we’re can be aware of best practices and the improvements.

    The charts below outline the accessibility services available to you and may depend on the type of service(s) you chose to take with Quadro Communications Co-operative Inc.

    Hearing

    SERVICE OPTION

    SERVICE
    DESCRIPTION

    HOW SERVICE IMPROVES ACCESSIBILITY

    Video Calling

    Allows the user to see and hear the person they're talking to on their mobile phone and lets them see and hear them.

    Feature which facilitates use of sign language when used in conjunction with a phone stand.

    Call Display

    Allows the user to see the caller's name or phone number before they answer.

    Provides a visual indication that someone is calling and provides phone number which the user can use to respond in any way they wish.

    Text to landline messaging

    Ability to send text messages from a mobile phone to a landline phone. The text messages are converted into voice messages.

    Gives user the ability to leave a voicemail on a landline phone without the use of voice

    Messaging

    Text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS or picture and video messaging) are offered on a large selection of mobile phones and smartphones.

    Commonly-used method of communication for people with hearing and speech-related disabilities; does not require use of hearing or speech.

    Voicemail to Text

    Ability to have voice messages converted into text messages on the user's mobile phone. Supports both English and French.

    Turns an unreadable voicemail into text format for people who cannot hear.

    Text with
    9-1-1

    Allows deaf, hard of hearing, or speech impaired persons to communicate with 9-1-1 call centres using wireless text messaging (SMS).

    Provides access to 9-1-1 emergency services to customers who are deaf and hard of hearing using text messaging.

    Data-only plans

    Where voice services are not required, data-only/internet plans are available for customers with a personal computer, superphone, smartphone or Turbo Stick. Customers can access emails, browse the Internet, and send and receive text messages without subscribing to a voice service.

    Ensures that customers who do not use voice services, do not have to pay for voice services.

    Self Serve

    Allows customer to manage their cellular account on the go using the Web browser on their mobile phone.

    Makes it easier for customers to manage their cellualar account on their own, and lessens the need to contact customer service.

    Message Relay Service

    Lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators.

    Lets people with hearing or speech disabilities communicate with hearing persons using a TTY device and trained operators.

    National Do Not Call List

    Reduces unwanted telemarketing calls.

    Reduces unwanted calls from telemarketers.

    Enhanced
    9-1-1

    When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.

    Automatically provides 9-1-1 call center with customer location information when making a 9-1-1 call.

    Hearing Aid Compatibility (HAC)

    Information on hearing aid compatibility available on select devices.

    Gives user the ability to leave a voicemail on a landline phone without the use of voice

    Variety of methods available to contact customer service

    Customer service can be contacted via phone, email,TTY, mail.

    Assists customers who use hearing aids to make an informed decision about an accessible phone.

    Call Logs

    The display of missed or received calls which may have been missed.

    Provides customer with the convenience of seeing who called for those who are hearing impaired.

    Visual or Vibrating Alerts

    Mobile phones can be set to vibrate or give visual alerts to inform the user about incoming calls, emails, messages, calendar appointments and alarms.

    Provides customer with the convenience of visual alerts for those who are hearing impaired.

    Flexible plan options

    Wide variety of service plans and features available which can be tailored to suit customer needs.

    Gives user the ability to leave a voicemail on a landline phone without the use of voice

    Visual

    SERVICE OPTION

    SERVICE
    DESCRIPTION

    HOW SERVICE IMPROVES ACCESSIBILITY

    Text to landline messaging

    Ability to send text messages from a mobile phone to a landline phone. The text messages are converted into voice messages.

    Gives user the ability to leave a voicemail on a landline phone without the use of voice.

    Voice Dialing

    Customer can make a call by simply speaking the name or number of the person they are trying to reach.

    Makes dialing a call faster and easier for a user who has a visual disability.

    Call Forwarding

    Customer can automatically forward  incoming calls to any number they choose.

    Gives a user the ability to forward calls from one phone to another if they wish.

    Message Centre

    Message Centre is an enhanced voicemail service that takes up to 25 five-minute voice messages.

    Increased capacity for voicemail messages. Could be useful for someone who primarily uses  voice calls

    Alternate Formats

    Upon request, customers can get bills in Braille, large print, e-text or audio CD format. Some other documents are also available in Braille or large print.

    Gives user the ability to receive bills and other documents in a format that is accessible for them.

    Enhanced
    9-1-1

    When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.

    Automatically provides 9-1-1 call center with customer location information when making a 9-1-1 call.

    Variety of methods available to contact customer service

    Customer service can be contacted via phone, email,  TTY, mail

    Provides customers with a variety of methods to communicate with customer service in a way that is accessible to them.

    Flexible Plan Options

    Wide variety of service plans and features available which can be tailored to suit customer needs.

    Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.

    Mobility & Other Physical Impairments

    SERVICE OPTION

    SERVICE
    DESCRIPTION

    HOW SERVICE IMPROVES ACCESSIBILITY

    Call Display

    Allows the user to see the caller's name or phone number before they answer.

    Provides a visual indication that someone is calling and provides phone number which the user can use to respond in any way they wish

    Call Forwarding

    Customer can automatically forward  incoming calls to any number they choose.

    Gives a user the ability to forward calls from one phone to another if they wish.

    Email to Text

    Send and receive email via text message.

    Reduces the need to open multiple messaging applications, thereby reducing the use of hands and/or fingers.

    Visual Voicemail

    Customers can manage their voice messages without having to dial in to their voicemail service.

    Faster way to access voicemail, no need to remember password or dial numbers.

    Voicemail to Text

    Ability to have voice messages converted into text messages on the user's mobile phone. Supports both English and French.

    Reduces the need to open multiple messaging applications, thereby reducing the use of hands and/or fingers.

    Self Serve

    Allows the customer to review their account on the go using the Web browser on their mobile phone.

    Makes it easier for customers to manage their account on their own, and lessens the need to contact customer service.

    Enhanced
    9-1-1

    When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.

    Automatically provides 9-1-1 call center with customer location information when making a 9-1-1 call.

    Variety of methods available to contact customer service

    Customer service can be contacted via phone, email,TTY, mail

    Provides customers with a variety of methods to communicate with customer service in a way that is accessible to them.

    Flexible Plan Options

    Wide variety of service plans and features available which can be tailored to suit customer needs.

    Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.

    Cognitive

    SERVICE OPTION

    SERVICE
    DESCRIPTION

    HOW SERVICE IMPROVES ACCESSIBILITY

    Messaging

    Text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS or picture and video messaging) are offered on a large selection of mobile phones and smartphones.

    Commonly-used method of communication for people with hearing and speech-related disabilities; does not require use of hearing or speech.

    Message Centre

    Message Centre is an enhanced voicemail service that takes up to 25 five-minute voice messages.

    Increased capacity for voicemail messages. Could be useful for someone who primarily uses  voice calls.

    Visual Voicemail

    Customers can manage their voice messages without having to dial in to their voicemail service.

    Faster way to access voicemail, no need to remember password or dial numbers.

    Self Serve

    Allows customer to review their account on the go using the Web browser on their mobile phone.

    Makes it easier for customers to manage their account on their own, and lessens the need to contact customer service

    Alternate Formats

    Upon request, customers can get bills in Braille, large print, e-text or audio CD format. Some other documents are also available in Braille or large print.

    Gives user the ability to receive bills and other documents in a format that is accessible for them.

    Enhanced

    9-1-1

    When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.

    Provides customers with a variety of methods to communicate with customer service in a way that is accessible to them.

    Variety of methods available to contact customer service

    Customer service can be contacted via phone, email,TTY, mail.

    Faster way to access voicemail, no need to remember password or dial numbers.

    Flexible Plan Options

    Wide variety of service plans and features available which can be tailored to suit customer needs.

    Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.

    AODA Self-Certified Accessibility Report
     

    QUESTION

    ANSWER

    1.

    Is your organization complying with the requirements of the Customer Service Standard that came into effect prior to this report?

    Yes

    2.

    Do you have policies, practices and procedures on providing goods or services to people with disabilities?

    Yes

    3.

    Have you established and documented a process to receive and respond to feedback on how your goods or services are provided to
    people with disabilities, including actions that you will take when a complaint is received?

    Yes

    4.

    Do you ensure that every person who deals with the public or other third parties on behalf of your organization, and every person who
    participates in developing your policies, practices and procedures on providing goods or services, receives training about providing goods
    or services to people with disabilities?

    Yes

     

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